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A Commitment to Clear Communication by NewRidge Refinishing
When it comes to home renovations, clear communication can make all the difference between a smooth, stress-free experience and a frustrating ordeal. At NewRidge Refinishing, communication is the cornerstone of our business. With over 15 years of experience in the industry, we recognized the widespread lack of effective communication and decided to set a new standard.
In the world of flooring and staircase renovations, where precision and attention to detail are paramount, NewRidge Refinishing understood the significance of keeping clients informed every step of the way. We invested in cutting-edge technology, including an online portal that allows clients to access quotes, sign documents, request changes, and keep all their project files organized in one convenient place. Whether it’s through phone calls, emails, or the online portal, we ensure that clients are always in the loop.
Unmatched Availability and Customer Support by NewRidge Refinishing Team
One of the most common complaints in the renovation industry is the difficulty of getting in touch with contractors when needed. Clients often find themselves waiting for days, unsure of what’s happening with their project. However, at NewRidge Refinishing, this is never the case.
With a dedicated team that includes operations managers, technicians, and attentive customer service staff, there is always someone available to address our clients’ questions and concerns promptly. Never again will clients feel abandoned or left in the dark about their renovation progress. Our commitment to being there for our clients sets us apart from the rest.
The Promise of 100% Satisfaction Guaranteed
While many companies claim to offer a satisfaction guarantee, NewRidge Refinishing takes it a step further by putting our promise in writing. We genuinely care about our clients’ satisfaction and aim to ensure that every project meets the highest standards of quality.
We understand that some clients may have worries about the final outcome of their renovation. That’s why we encourage open communication and welcome any concerns that arise. Clients can rest easy knowing that if something doesn’t meet their expectations, we will work with them to address and resolve the issue promptly.
Strengthening Trust with Comprehensive Insurance Coverage
NewRidge Refinishing prioritizes the safety and security of our clients’ homes. We provide double insurance coverage, consisting of liability insurance under the company and additional liability insurance for our crew. This unique approach offers an extra layer of protection, ensuring that clients are shielded from any potential mishaps during the renovation process.
Moreover, NewRidge Refinishing maintains WSIB insurance, a crucial safeguard for homeowners. In the event of an accident or injury during the renovation, having WSIB coverage means that clients are protected from potential liability. This commitment to comprehensive insurance coverage reflects our dedication to providing peace of mind to our clients.
Experience the Difference with NewRidge Refinishing
NewRidge Refinishing is not just a home renovation company; we are a beacon of excellence in an industry where communication, reliability, and customer satisfaction are often lacking. With our focus on clear communication, unmatched availability, and a commitment to 100% satisfaction guaranteed, clients can trust that their dream home renovations are in capable hands.
Our comprehensive insurance coverage further demonstrates our dedication to transparency and accountability. When choosing NewRidge Refinishing, clients can be assured of a renovation experience that is smooth, stress-free, and delivers results that exceed expectations. Experience the NewRidge difference and turn your home renovation dreams into reality.